The Service Level Agreement confirms the General Authority for Media Regulation's commitment to ensuring customer satisfaction by providing the agency's external portal services and electronic services at all times. We present a list of electronic services that adhere to these standards, in addition to the processing time of transactions by other entities. Customers are required to comply with the terms and conditions of each service as outlined in the authority's Electronic Services Guide. For more information on all available electronic services, please visit the authority's Electronic Services Guide through the Media Platform for Media Services.
Automating the process of linking complaints and inquiries to the relevant departments to expedite reaching the concerned authority and following up until a response is provided.
The response time to messages has been set at a maximum of three working days, which may vary depending on the subject. If a response is delayed, the message is automatically escalated.
Email for help and support: contact.us@gcam.gov.sa
Unified Call Center: 920004242
The General Commission for Audiovisual Media Portal places the confidentiality of its users' and visitors' information as a top priority, and the portal management strives
to provide high-quality services to all beneficiaries through the privacy policy.
The portal management is committed to interacting and responding to the inquiries received
through communication channels Click here.